Frequently asked questions
How do I take best care of my bonnetfriend?
Your bonnetfriend has been pre-washed. When the time comes to wash your bonnetfriend at home, gently machine wash in cold water and tumble dry on low setting. If necessary, iron on cotton setting, avoid ironing label. However, the most gentle way to care for your bonnetfriend is by hand washing and line drying.
I’m not sure what size bonnetfriend to order.
Size options are designed for ages newborn-6 months, 6-12 months, 1-3 years, 3-5 years, or 5+ years. Of course, every little girl is unique and extraordinary, and we have endeavored to handmake her bonnetfriend to last through several seasons. The stitch at the back of your bonnetfriend can be ‘let out’ as your daughter grows, to extend a bonnetfriend’s use.
I’m not sure which bonnetfriend works best with my child’s wardrobe.
Our bonnetfriend collections are designed for their versatility, and not meant to match any particular outfit. Rather, your bonnetfriend will stand alone as the functional accessory that it is! Our daughter wears her bonnet day in and day out, regardless of how she is dressed.
I would like to give a bonnetfriend as a gift. Can you wrap it?
Bonnets are a throwback to simpler times, which harkens back to handmade gift-giving, of course. As a courtesy, we will gladly eco-wrap, personalize her gift card on your behalf, and directly ship to the recipient’s address. Both parent and daughter will be pleased with this gift. When you check out, please include the gift address and personalized note to be included, if any, in the ‘add special instructions to seller’.
Can I order a custom bonnetfriend?
You certainly may, and we will do our best to accommodate. If you see fabrics in our collection that you would like to pair – for example, if you want to pair the outer fabric of fairytale fun with the inner fabric of belle de bebe – send me an email with details of your request.
When will I receive our bonnetfriend?
Within the United States, allow 3-4 days for shipping. In Canada and elsewhere, allow 6-9 days for shipping. Bonnetfriends are shipped by First Class U.S. Postal Service.
Can I pay by check/cheque?
If you prefer to pay by check, please email us at email@example.com, providing your name, address, bonnet and size, and we will ship your bonnetfriend as soon as we are in receipt of payment. Checks can be mailed to 3579 E Foothill Blvd #288, Pasadena, California, USA 91107.
We have just received our bonnetfriend and we have tried it on for size. We need a smaller/larger size.
We want your bonnetfriend to be the right fit, and will gladly exchange it. Other than your nominal postage fee to safely return the bonnetfriend within fourteen days, there are no additional charges to exchange for size.
I have just received my bonnetfriend but…
If there is anything about your bonnetfriend that you have questions or concerns about, we want to hear from you! We will do our best to accommodate you!
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